1. Introduction

Welcome to Patagogo. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

 

2. Services Provided

Patagogo specializes in designing and booking custom tours. We collaborate with third-party companies to offer a variety of tour options tailored to our clients’ preferences.

 

3. Booking and Payments

• Deposits: A non-refundable deposit is required to initiate the booking process. The specific amount will be communicated during the initial consultation.
• Final Payment: The remaining balance is due [insert number] days before the departure date.
• Payment Methods: We accept payments via credit card.

4. Cancellations and Refunds

• Client Cancellations: All cancellation requests must be submitted in writing. We will endeavor to secure refunds in accordance with the cancellation policies of hotels, airlines, and tour operators. Please note that the full amount may not be refundable, and a service charge of 15% will be applied to the refundable amount.
• Supplier Cancellations: If a third-party supplier cancels a service, we will attempt to find an alternative. Refunds for such cancellations are subject to the supplier’s policies.

5. Changes to Bookings

• Client-Initiated Changes: Requests for changes must be made in writing. We will do our best to accommodate these changes; however, additional fees may apply.
• Patagogo-Initiated Changes: We reserve the right to make minor adjustments to itineraries. Significant changes will be communicated promptly.

6. Travel Insurance

We strongly recommend that clients purchase comprehensive travel insurance covering trip cancellations, medical emergencies, and personal belongings. Patagogo is not responsible for any costs incurred due to lack of insurance.

 

7. Passports, Visas, and Health Requirements

Clients are responsible for ensuring they possess valid passports, necessary visas, and meet health requirements for their destinations. Patagogo can provide general guidance but is not liable for any issues arising from non-compliance.

 

8. Limitation of Liability

• Third-Party Suppliers: Patagogo acts as an agent for third-party suppliers (e.g., airlines, hotels). We are not liable for any acts, omissions, or defaults of these suppliers. Our liability is limited to the fees paid to us for our services.
• Force Majeure: Patagogo is not liable for any failure to perform due to circumstances beyond our control, including natural disasters, pandemics, or government actions.
• Indemnification: Clients agree to indemnify and hold Patagogo harmless from any claims, damages, or expenses arising out of their use of our services.

9. Governing Law

These terms and conditions are governed by the laws of Canada. Any disputes will be resolved in the courts of Canada.

 

10. Contact Information

For questions or concerns, please contact us at: admin@patagogo.com